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Shipping & Returns

Shipping Policy

Delivery

 

  1. We will deliver the goods to the delivery location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30days after the day on which the contract/order is entered.

  2. In any case,  regardless of events beyond our control. If we do not deliver the goods on time, you can (in addition to any other remedies) treat the contract at an end if:

    1. We have refused to deliver the goods, or if delivery on time is essential taking. Into account all the relevant circumstances at the time the contract as made, or you said to us before before the contract was made that delivery on time was essential;  or

    2. After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

  3. If you treat the contract at an end, we will (in addition to other remedies) promptly return all payments made under the contract.

  4. If you were entitled to treat the contract at an end, but do not do so, you are not prevented  from cancelling the order for any goods or rejecting goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the contract for for any such cancelled or rejected goods. If the goods have been delivered you must return them to us or allow us to collect them from you. All charges for returning the goods are at the responsibility of the customer. 

  5. If any goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot. Chance or reject the order for some of those goods without also cancelling or rejecting the order for the rest of them.

  6. We generally do not deliver to addresses outside England, Wales, Scotland, Northern Ireland,  the Isle of Man and Channel Islands. If, however, we accept an order for delivery outside that area,  you may need to pay import duties or taxes, as we will not pay them.

  7. You agree we may deliver the goods in instalments if we were to suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

  8. If you or you nominee fail, through no fault of ours, to. Take delivery of the goods at the delivery location, we may charge reasonable costs of storing and redelivering them.

The goods will become your responsibility from the completion of delivery or customer collection. You must, if reasonably practicable, examine the goods before accepting them.

Return & Exchange Policy

Withdrawal, returns and cancellation

 

  1. You can withdraw the order by telling us before the contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

  2. This is a distance contact. (As defined below) which has the cancellation rights (cancellation rights) set out below. These cancellation rights,   However, do not apply to a contract, for the rolling goods (with no orders) in the following circumstances:

    1. Goods that are made to your specifications or are clearly personalised;

    2. Goods which are liable to deteriorate or expire rapidly

  3. Also, the cancellation rights for a contract cease to be available in the. Following circumstances:

    1. In the case of any sales contract,  if the goods become mixed inseparably (according to their nature) with other items after delivery.

Right to cancel

  1. Subject as stated in these terms and conditions, you can cancel this contract within 14 days without giving any reasons 

  2. The cancellation period will expire after 14 days from the day on which you place the order. Any cancellation requests after the 14days will be immediately rejected.

  3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision (eg a letter sent by post or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to clear evidence of when the cancellation was made , so you may decide to use the model cancellation form. 

  4. You can also electronically fill in and submit the model cancellation form or any other clear statement of the customers decision to cancel the contract on our website www.hannmade.store . if you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a durable medium (eg by email) without delay.

  5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period

  1. Except as  set out below, if you cancel this contract, we will reimburse to you al payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of of standard delivery offered by us).

Deduction for goods supplied

  1. We may take a deduction from the reimbursement for loss of value of any goods supplied, if the loss is  the result of unessisary handling by you (ie handling the goods beyond what is nessiasry to establish the nature, characteristics and functioning of the goods: eg if goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you  must pay us the amount of that loss.

Timing of reimbursement 

  1. If we have not offered to collect the goods, we will make the reimbursement without undue delay, and not later than:

    1. 14 days after the day we receive back from you any goods supplied, or 

    2. (If earlier) 14 days after the day you provide evidence that you have sent back the goods.

  2. If we have offered to collect the goods or if no goods were supplied, we will make the reimbursement without undue delay, and not later. Than 14 days after the day on which we are informed about your decision to cancel this contract.

  3. We will make the reimbursement using the same method of payment you used for the initial transaction.  Unless agreed in writing otherwise.

Returning goods

  1. If you have received goods in connection with the contract which you have cancelled, you must send back the goods or hand them over to us at the agreed address without delay and in any event not later than 14 days from the date on which you communicate to us your cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You agree that you will have to his bear the cost of returning the goods.

  2. For the purposes of these cancellation. Rights, these words have the following meanings:

    1. Distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service—provision scheme without the simultaneous physical presence of the trader and the consume, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

Sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the pays or  agrees to pay the price, including any contract that has both goods and services as its object.

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