TERMS AND CONDITIONS

Please read all these terms and conditions

As we can accept your order and make a legally in forcible agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you’re not sure about anything just phone us on the contact number located at hannmade.store

Application

These terms and conditions will apply to the purchase of goods are you (the consumer or you). We are Hannah greensall trading as handmade of Tamworth UK email address hannmadeus@gmail.com.
These are the terms on which we sell goods to you. By ordering any of the goods you agree to be bound by these terms and conditions. By ordering any of the services, you agree to bound by these terms and conditions. Paragraph you can only purchase the goods from the website if are over 16years of age and have a UK bank card or paypal,.

Interpretation

Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession
Contact means the legally -binding agreement between you and us for the supply of goods
Delivery location means the suppliers premises or other location where the goods are to be supplied or created, as set out in the order.
Durable medium means paper or email, or any other medium that allows information to be addressed personally to be recipient, enables the recipient to store information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.
Goods means the goods advertised on the website that we supply to you of the number and description as set out in the order.
Order means the customers order of the goods from the supplier as submitted following the step by step we set out on our website
Privacy policy means the terms which set out how we deal with confidential and personal information received from you via the website
Website means our website; hannmade.store on which the goods are advertised

Goods

The description of goods is set out in our website, catalogs, brochures, social media sites and any other form of advertising.any description is for illustrated purposes only and there may be small discrepancies in the size or colour of goods supplied.
In the case of any goods made to your special requirements, It is your responsibility to make sure that any information of specification you provide is accurate.
All good is that appear on the website are subject to availability.
We can make changes to the goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal information and registration

When registering to use the website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.
We retain and use all information strictly under the privacy policy.
We may contact you by using email or any other contact method you may have contacted us on. And you expressly agree to this.

Basis of sale

The description of goods in our website does not constitute a contractual offer to sell the goods. When an order has been submitted on the website, we can reject it for any reason, although we try to tell you the reason without delay.
The order process is set out by our website provide wix,com each step allows you to check and amend you order before submission. It is your responsibility to check you have used the ordering process correctly.
A contract will be formed for the sale of goods ordered only when you receive an email from us confirming the order (order confirmation).you must assure the order confirmation is completed and accurate and inform us immediately of any errors. We are not responsible for any in it (ie the order confirmation). You will receive the order confirmation within a reasonable time after making the contract/order, but in any event not later than the delivery of any goods supplied under the contract
Any quotation is valid for 14 days and we have the right to withdraw it at an earlier time.
No variation of the contract, whether about the description of goods ,fees or otherwise, can be made after it has been entered into unless the variation is agreed by the customer and supplier in writing.
We intend that these terms and conditions apply only to a contract Entered into by you as a consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g. by giving you rights as a business

Price and payment.

The price of the goods and any. Additional delivery or other charges is that set out on our website at the date of the order or such other price as we may agree in writing .
Prices and charges include vat at the rate applicable at the time of the order.
You must pay by submitting your credit or debit card details with your order and we can take the payment immediately or otherwise before the delivery of your goods.

Delivery

We will deliver the goods to the delivery location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30days after the day on which the contract/order is entered.
In any case, regardless of events beyond our control. If we do not deliver the goods on time, you can (in addition to any other remedies) treat the contract at an end if:
1. We have refused to deliver the goods, or if delivery on time is essential taking. Into account all the relevant circumstances at the time the contract as made, or you said to us before before the contract was made that delivery on time was essential; or
2. After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
If you treat the contract at an end, we will (in addition to other remedies) promptly return all payments made under the contract.
If you were entitled to treat the contract at an end, but do not do so, you are not prevented from cancelling the order for any goods or rejecting goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the contract for for any such cancelled or rejected goods. If the goods have been delivered you must return them to us or allow us to collect them from you. All charges for returning the goods are at the responsibility of the customer.
If any goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot. Chance or reject the order for some of those goods without also cancelling or rejecting the order for the rest of them.
We generally do not deliver to addresses outside England, Wales, Scotland, Northern Ireland, the Isle of Man and Channel Islands. If, however, we accept an order for delivery outside that area, you may need to pay import duties or taxes, as we will not pay them.
You agree we may deliver the goods in instalments if we were to suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you or you nominee fail, through no fault of ours, to. Take delivery of the goods at the delivery location, we may charge reasonable costs of storing and redelivering them.
The goods will become your responsibility from the completion of delivery or customer collection. You must, if reasonably practicable, examine the goods before accepting them.

Risk and title

Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you.
You do not own the goods until we received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal, returns and cancellation

You can withdraw the order by telling us before the contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
This is a distance contact. (As defined below) which has the cancellation rights (cancellation rights) set out below. These cancellation rights, However, do not apply to a contract, for the rolling goods (with no orders) in the following circumstances:
1. Goods that are made to your specifications or are clearly personalised;
2. Goods which are liable to deteriorate or expire rapidly
Also, the cancellation rights for a contract cease to be available in the. Following circumstances:
1. In the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

Right to cancel

Subject as stated in these terms and conditions, you can cancel this contract within 14 days without giving any reasons
The cancellation period will expire after 14 days from the day on which you place the order. Any cancellation requests after the 14days will be immediately rejected.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision (eg a letter sent by post or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to clear evidence of when the cancellation was made , so you may decide to use the model cancellation form.
You can also electronically fill in and submit the model cancellation form or any other clear statement of the customers decision to cancel the contract on our website www.hannmade.store . if you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a durable medium (eg by email) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period

Except as set out below, if you cancel this contract, we will reimburse to you al payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of of standard delivery offered by us).

Deduction for goods supplied

We may take a deduction from the reimbursement for loss of value of any goods supplied, if the loss is the result of unessisary handling by you (ie handling the goods beyond what is nessiasry to establish the nature, characteristics and functioning of the goods: eg if goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement

If we have not offered to collect the goods, we will make the reimbursement without undue delay, and not later than:
1. 14 days after the day we receive back from you any goods supplied, or
2. (If earlier) 14 days after the day you provide evidence that you have sent back the goods.
If we have offered to collect the goods or if no goods were supplied, we will make the reimbursement without undue delay, and not later. Than 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same method of payment you used for the initial transaction. Unless agreed in writing otherwise.

Returning goods

If you have received goods in connection with the contract which you have cancelled, you must send back the goods or hand them over to us at the agreed address without delay and in any event not later than 14 days from the date on which you communicate to us your cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You agree that you will have to his bear the cost of returning the goods.
For the purposes of these cancellation. Rights, these words have the following meanings:
1. Distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service—provision scheme without the simultaneous physical presence of the trader and the consume, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
2. Sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the pays or agrees to pay the price, including any contract that has both goods and services as its object.

Conformity

We have a legal right to supply the good in conformity with the contract, and will not have conformed if it. Does not meet the following obligation.
Upon delivery, the goods will:
1. Be of satisfactory quality;
2. Be reasonably fit for any particular purpose for which you buy the goods which, before the contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the contract; and
3. Conform to their decision
It is not failure to conform if the failure has it origin in your materials.
We will provide the following after sales service: seller will replace any broken items if contacted on the immediate day of delivery

Successors and our sub-contractors

Either party can transfer the benefit of this contract to someone else, and will remain liable to other for its obligations under the contract. The supplier will be liable for the acts of any sub-contractors who its chooses to help perform its duties.

Circumstances beyond the control of either party

In the event of any failure by a party because of something beyond its reasonable control:
1. The party will advise the other party as soon as reasonably practicable; and
2. The party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but thus will not affect the customers above right relating to delivery and any right to cancel below.

Privacy

Your privacy is critical to us. We respect your privacy and comply with the general data protection regulation with regard to your personal information.
These terms and conditions should read alongside and are in attrition to our policies, including our privacy prolly and cookies policy
For the purposes of these terms and conditions:
1. ‘data protection laws’ mean any applicable law relating to the processing of personal data, including, but not limited to the GDPR.
2. ‘GDPR’ means the UK general data protection regulation.
3. ‘Data controller’. ‘Personal data’ and ‘processing’ shall have the same meaning as GDPR.
We are a data controller of the personal data we process in providing goods to you.
Where you supply personal data to us so we can provide goods to you, and we process that personal data in the course of providing the goods to you, we will comply with our obligation imposed by the data protection laws:
1. Before or at the time of collecting personal data, we will identify the purposes for which information is being collected;
2. We will only process personal data for the purposes identified;
3. We will respect your rights in relation to your personal data; and
4. We will implement technical and organisational measures to ensure your personal data is secure.
For any enquiries or complaints regarding data privacy, you can email: hannmadeus@gmail.com

Excluding liability

The supplier dos not exclude liability for: (i) any fraudulent act or omission; or (in) for death or personal injury caused by negligence or breach of the suppliers other legal obligations. Subject to this, the supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when contact was made, or (ii) loss (eg loss of profit) to the customers business, trade, craft or profession which would not be suffered by a consumer – because the supplier believes the customer is not buying the goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints

The contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or where the customer lives in Scotland or Northern Ireland in the courts of respectively Scotland or Northern Ireland.
We try to avoid any dispute, so we deal with complaints in the following way:
1. If there is any problem with the delivered goods, the consumer should contact the buyer within 24hours of delivery
2. An appropriate solution will be organised for the buyer
3. The seller will respond to all disputes and complaints with a resolution within 5days

Attribution

These terms and conditions were created by Hann Made – sole trading business UK.

MODEL CANCELLATION FORM

To: Hannah Greensall

Email: hannmadeus@gmail.com

[i/we] hereby give notice that [i/we] cancel [my/our] order of sales of the following goods.

[…include number…]

Ordered on: […]

Date received:[…]

Name of consumer:

Address of consumer:

Signature of consumer

Date:

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